The Ministry of Defence introduced SPARSH (System for Pension Administration-Raksha) to provide comfortable and easy administration of pension and pension-related queries and information.
The portal caters to all three Armed Forces and allied services: the Army, Navy, and Air Force as well as defence civilians. It covers all pension-related functions and keeps track of the entire process, from the initiation to the disbursement of pension and subsequent revisions. A retiree can check all the details related to their pensioner account.
Keeping in line with the vision of ‘Digital India’, SPARSH serves the objective of providing a transparent view of the retiree’s pension account while keeping all the information easily accessible. The portal has thus completely remodelled the pension process, right from the generation of Pension Payment Orders (PPOs) to the Direct Benefit Transfer of pensions.
To avail of all the services and benefits from SPARSH, it is imperative for retirees to know how the portal functions and the steps to be followed to acquire the required details and documents.
Check the steps to be followed to get pension details on the SPARSH portal:
1. Visit the portal through the legitimate link. It can be accessed through https://sparsh.defencepension.gov.in/.
2. Enter the credentials, including the user ID, account number, and password. One can get the login details through the registered contact details.
3. After logging in, the user can access the required service, information, or PPO details on the dashboard.
4. Check for discrepancies in the information available against the entitlement, which may include basic pay, gratuity, commutation, and other elements.
5. The option to download the relevant documents is also available. Keeping soft copies is useful for future reference.
In case users face issues related to the functioning of the website or other hindrances, they may raise a ticket through the grievance redressal mechanism. The Defence Accounts Department (DAD), jointly with India Post Payments Bank (IPPB), also provides help through SPARSH Seva Kendras. In case of portal-related grievances and concerns, users may also visit these centres.
The aim of SPARSH is to simplify the entire pension process, including the disbursement of pension and the acquisition of relevant information and details. The portal provides a transparent window into the pensioner’s details, allowing them to track the information and spot errors at an early stage.
